![]() This causes the client to be treated as healthy even if none of the disk is encrypted. Symptom/Scenario: The ClearPass OnGuard Unified Agent does not support checking of disk encryption state using the MacKeeper (ZeoBIT LLC) Disk Encryption Product on Mac OS X. Workaround: The application-level process health should be configured with the path set to Applications > Firefox.app. Symptom: The command level process can be detected using the path “none” but the application level process can't be detected by setting the path to ”none”. Symptom/Scenario: ClearPass OnGuard returns the product name of “Microsoft Forefront Endpoint protection” AntiVirus as “Microsoft Security Essential”. Scenario: The client will be unhealthy if any of the health classes listed above are configured and perform a health scan via the DA. The Dissolvable Agent (DA) does not display these health classes as remediation messages in the user interface because Java binary SDK support is not included. Symptom: On Mac OS X, the ClearPass OnGuard Java Dissolvable Agent in 6.2 does not support the following new health classes: Disk Encryption, Filecheck, Patch Management, Peer-To-Peer, Processes, Services, and USB Devices. Workaround: Close the UI using Command +Q and restart. Scenario: This is observed when the ClearPass Unified OnGuard Agent has Real Time Protection (RTP). Symptom: The state of the Real_Time Scanning button in the Trend Micro Titanium Internet Security for the Mac OS X user interface is not updated. Workaround: Users should first uninstall VIA and then proceed with the ClearPass OnGuard Unified Agent installation. Symptom/Scenario: On Win 7 (64 Bit), upgrading an existing VIA 2.1.1.X to the ClearPass OnGuard Unified Agent can lead to an inconsistent state. Symptom/Scenario: VPN configuration is not retained after upgrading to the ClearPass OnGuard Unified Agent using MSI Installer on a 64 bit Windows system. Symptom/Scenario: The ClearPass OnGuard Unified Agent does not support installation of a VPN component on Mac OS X 10.6. Symptom/Scenario: VIA connection profile details are not carried forward after upgrade from VIA 2.0 to ClearPass OnGuard Unified Agent 6.1.1. ![]() Symptom/Scenario: If McAfee VE is running on Windows XP, the ClearPass OnGuard Unified Agent VPN will not work. To continue to use VPN functionality, go to Administration > Agents and Software Updates > OnGuard Settings and select Install and enable Aruba VPN component from the drop-down list. Users should be aware that installing the ClearPass OnGuard Unified Agent removes an existing VIA installation. Symptom/Scenario:In some cases, OnGuard fails to connect to the CPPM server from a wired interface if the VPN is connected from a trusted network. Symptom/Scenario:The OnGuard Agent for Mac OS X does not support bouncing of a VPN Interface other than the Aruba VPN Interface (version 6.1). ![]() ![]() Symptom/Scenario: On Mac OS X, ClearPass OnGuard is not able to get the correct status of the Software Update for the Policy Manager application unless “Check for updates” and “Download updates automatically” are toggled at least once. Symptom/Scenario: After anti-virus software is installed, the system must be rebooted before using ClearPass OnGuard. Symptom/Scenario: OnGuard does not support enabling/disabling the Windows Update Agent Patch Management Application. Symptom/Scenario: At times, OnGuard may fail to detect peer-to-peer applications, such as /uTorrent, on Windows 2008 R2. usr/local/bin/clearpassonguarduninstaller.sh Workaround: Users must currently run the following script from the CLI to remove OnGuard from the system completely: Symptom/Scenario: Uninstalling OnGuard is not supported from the UI. Symptom: On Mac OS X, the current version of the ClearPass OnGuard Unified Agent VPN component does not show some VPN-related information-for example, tunnel IP assigned by the controller, packet count, or diagnostic details. Workaround: Users should click “Continue Anyway” to proceed. Scenario: This might occur during the installation of the ClearPass OnGuard Unified Agent on WinXP and Windows 2003 SP2. has not passed Windows Logo testing” might be displayed during installation. A warning message similar to “The software you are installing. Symptom: The hardware installation pop-up dialog appears to stop installing the ClearPass OnGuard Unified Agent for VIA+OnGuard mode. Symptom/Scenario: The OnGuard agent fails to collect health on Windows 8 if VMware Server 2.0.2.X is installed. ![]() Memory utilization for ClearPass OnGuard depends on the Health Classes configured and the type of Windows OS however, the minimum requirement for ClearPass OnGuard running on a Windows platform is 90 MB. ![]()
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